Shipping policy

Shipping Policy

We aim to provide reliable and timely delivery for every order.

Shipping Time

Our estimated delivery time is usually 7–13 days after the order has been shipped. Please note that delivery times may vary depending on the destination, carrier handling, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, tracking information will be available. You can track your order by logging into your account on our website.

We will also send tracking information to the email address provided at checkout. Please check your inbox regularly and make sure the email address you entered is correct. If you do not see the tracking email, please also check your spam or junk folder.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed Delivery

If your order has not arrived within the estimated delivery time, please contact our customer support team. We will help you check the tracking information and work with the carrier to resolve the issue as soon as possible.

Lost or Damaged Packages

If your package is lost during shipping or arrives damaged, please contact us within 15 days of delivery. Please provide your order number, clear photos, and a video if needed, so we can verify the issue and offer a suitable solution according to our return and reshipment policy.